salary: $21 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and courteously.
- Provide detailed information about our air conditioning products, including features, benefits, and usage.
- Assist customers in selecting the right products based on their needs and preferences.
- Process customer orders accurately and efficiently.
- Track order status and communicate updates to customers.
- Handle order modifications, cancellations, and returns as necessary.
- Troubleshoot basic technical issues with customers and provide solutions.
- Escalate complex technical problems to the appropriate department.
- Guide customers through warranty claims and repair processes.
- Coordinate with service technicians and follow up on repair statuses.
- Maintain accurate records of customer interactions and transactions.
- Generate reports on customer feedback, trends, and common issues.
- Work closely with sales, technical support, and logistics teams to ensure customer satisfaction.
- Provide feedback to management on ways to improve customer service and processes.
Skills
- Customer Service
- Customer support
- Basic Software Skills
- CUSTOMER ORDERS/SALES
- Customer Relationship Management
- Telephone Etiquette
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.