salary: $17.5 - $19.5 per hour
shift: Second
work hours: 2:45 PM - 11:15 PM
education: High School
Responsibilities
The Operator provides services to a 24x7 call center. The Operator receives and manages several types
of incoming calls including calls to the main hospital number, calls for patient information, pages, code
calls and answering service calls. The ideal candidate is able to move easily between calls, treating every
caller as a welcome guest.
Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the
prescribed phraseology.
Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current
paging status as requested by the holder of the pager.
Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
Understands the various “codes” and the procedures for their activation. “Codes” include: medical,
fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
The essential functions of this role include:
Skills
Qualifications
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.