job summary: Our client, an education facility in Westchester County, is looking for a Technologist in a support role to join the team. You will serve the staff as the first line of defense on all things technical, including the network, phones, printers and copiers, faculty and students devices, classroom tech, A/V equipment, security systems, edu. tech software, and productivity software used by the school in all capacities. Qualifications Bachelor's degree or equivalentFormal and informal hands-on experience with technical support in a wide variety of settings and systems.A curiosity, striving for improvement, and desire to learn new things every day.A "people person" and a master problem-solver, unwilling to not have a problem resolved, and not willing to leave the root cause of the problem unaddressed. A person that loves to teach people about technology. location: Hartsdale, New York job type: Permanent salary: $60,000 - 75,000 per year work hours: 8am to 5pm education: Bachelors responsibilities: Answer the tech support hotlineWorks the tech support ticket queueManage walk-in and scheduled support requestsMonitors alerts, logs, and dashboards to catch potential issues before they become problemsSpend time in classrooms providing hands-on support to teachers as they learn to use new systems and tools Collaborates with other members of the team to implement strategic projects related to systems administration, automation, software development, data analysis, and new educational tech integrationsMaintain asset inventories and technical knowledge base Builds dashboards and other analytical toolsIs primarily responsible for A/V setup for events Train faculty & students on the use of school systems and software platformsTranslate knowledge of IT systems into improvement projects implemented in collaboration with the teamShare best practices within the technology department and community.Engage in regular professional development that supports school, department, and personal goalsMaintain the ticketing system for all support tickets and asset inventoryDocument lessons learned in the team knowledge base as they occur qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors (required) skills: Technical Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.