customer engagement and experience.

Technology may be transforming the sector, but there’s more than just new tech at play — shifts in customer expectations continue to rewrite job descriptions, calling for talent pools with new skills and competencies. But that’s just the beginning — Here, we’ll lay out all the trends that will define the profession in 2024, then break down compensation data for the most in-demand customer engagement and customer experience positions today.

If the bottom-line impact that customer engagement and experience professionals have on organizations is difficult to quantify, their value is equally difficult to overstate.