Our company, in Villa Rica, GA, is a dynamic and innovative precision tool manufacturer and service provider dedicated to providing exceptional customer service and driving revenue growth. We are seeking a highly motivated and experienced National Customer Service Manager to lead our headquarters and remote customer service teams. This individual will play a crucial role in implementing new ideas and systems to enhance order processing speed, improve information flow, and drive revenue growth through exceptional customer service and sales focus. Qualifications: Bachelor's degree in Business Administration, or a related field. Master's degree or equivalent experience is a plus. At least 5 years of experience in customer service management, with a track record of successfully leading and motivating teams to achieve sales and customer service goals. Strong sales focus with a proven ability to drive revenue growth through exceptional customer service. Experience implementing new ideas, systems, and processes to optimize order processing speed, information flow, and revenue generation. Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams in a dynamic and fast-paced environment. strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM (Customer Relationship Management) systems and other relevant software applications. salary: $75,000 - $90,000 per yearshift: Firstwork hours: 8 AM - 4 PMeducation: BachelorsResponsibilities Lead and manage a team of customer service representatives, including headquarters and remote team members, to ensure high performance, productivity, and engagement. Provide coaching, training, and development opportunities to support the growth and success of the customer service team. Develop and implement strategies to deliver exceptional customer service experiences that exceed customer expectations. Establish and monitor key performance indicators (KPIs) to measure and improve customer service performance, including response times, resolution rates, and customer satisfaction scores. Drive a sales-focused culture within the customer service team, identifying opportunities to increase revenue through upselling, cross-selling, and promoting additional products or services. Collaborate with sales and marketing teams to align customer service efforts with revenue growth objectives. Identify opportunities to streamline order processing, enhance information flow, and improve overall efficiency within the customer service department. Implement new ideas, systems, and technologies to optimize customer service operations and drive revenue growth. Foster collaboration and communication between headquarters and remote customer service teams to ensure alignment of goals, objectives, and best practices. Partner with cross-functional teams, including operations, sales, and marketing, to drive continuous improvement and achieve business objectives. SkillsDecision MakingTeam BuildingLeadershipManagementCustomer ServiceSalesMarketingCommunicationProblem SolvingQualificationsYears of experience: 3 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.