help desk representative salaries in boston, massachusetts

Are you ready to be the champion of outstanding service? Come join our team as a Customer Service Representative! Your role involves assisting customers and partners via phone and email, handling complaints professionally, diagnosing and resolving issues, monitoring delivery routes, and processing order changes/cancellations. We're looking for someone with experience in Microsoft Office, preferably in a call center, with excellent customer service skills, multitasking abilities, and the capability to thrive under pressure.salary: $18 - $19 per hourshift: Secondwork hours: 12 PM - 8:30 PMeducation: High SchoolResponsibilities Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery ordersThe essential functions of this role include:working weekendsSkillsActive ListeningTelephone EtiquetteEmpathyCRMCall Center SupportCustomer ServiceIndustry RepresentativeFollow-upQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Join one of the largest, fastest growing pharmaceutical companies in the US that is patient focused in their pursuit of life changing treatments! Our client is currently hiring a  Change Manager – Digital Category Management to join their team in Cambridge.      The Change Manager – Digital Category Management,  will play a pivotal role in driving the digitalization of Procurement’s Category Management process through effective change management strategies. As the Change Manager, your primary focus will be on ensuring successful adoption of a Digital Category Management platform currently under implementation. This role requires expertise in Change Management methodologies, particularly ADKAR or AIM, along with exceptional communication and organizational skills. If you have at least 5 years of experience then apply for this position today!salary: $67.66 - $72.66 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesAs a Change Manager – Digital Category Management, job duties include: Utilize recognized Change Management methodologies to design and implement a comprehensive Change Management roadmap for the Digital Category Management project. Drive adoption of Digital Category Management by conducting change readiness assessments, designing engagement plans, and executing training programs. Develop sustainment plans and implement adoption metrics to monitor progress and ensure long-term success. Support communications activities, including crafting executive-level presentations and conducting progress read-outs for project teams and stakeholders. Collaborate closely with cross-functional teams to ensure alignment and integration of Change Management activities with project timelines and objectives.  Skills: 5+ years of relevant work experience in Change Management, preferably in digitalization projects within Procurement. Experience working for multinational companies on large-scale transformations. Familiarity with training principles, methodologies, and tools. Proficiency in Change Management methodologies, preferably ADKAR with a proficiency in Microsoft Office tools, including Excel, PowerPoint, Teams, and SharePoint. Exceptional interpersonal skills with the ability to work in diverse and multi-cultural environments. Join our client in driving meaningful change and transforming Procurement's Category Management process into the digital era by applying today!SkillsChange ManagerDigital Category Management Change managementADKARComplex Global TransformationsChange Mgt Digitalization MS OfficeSharepointProject ManagementPeople Management SkillsOrganizationDecision MakingWorking IndependentlyQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

We are seeking a professional Customer Service Representative/ Call Center Support Rep, to work for a growing healthcare education company. In this role you will be responsible for handling all customer service inquiries and problems via the telephone, email, and chat. Must be comfortable using a computerized system for tracking, information gathering, and troubleshooting. The right candidate will have at least 2 years of relevant customer service/call center experience.Must be able to work 9:00am – 6:00pm EST, Monday – Friday. Must have reliable internet and be comfortable completing tasks independently. Please apply if interested!   salary: $21 - $22.5 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Customer service is the primary function Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to all general inquiry emails and or chats.  Requires working knowledge of the organization, products, and/or services Experience using HubSpot and other CRM tools a plus Excellent oral and written communication skills Customer/client orientation Problem-solving skills, attention to detail and highly organized SkillsBasic Software SkillsTelephone EtiquetteInterpersonal SensitivityCall CenterCustomer ServiceActive ListeningTyping SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.