challenge
When operational challenges began undermining a $1.2 billion electronic health record (EHR) software implementation, the client, a $9 billion nonprofit healthcare system, turned to Randstad Technologies for support. Key obstacles facing the client included:
- an ongoing and financially crippling reliance on expensive consultants
- a lack of available IT talent, which created resource drains on existing internal staff
- a pending nurses’ strike, which not only threatened to derail the software implementation but created the need for nurses who could quickly learn the EHR software
solution
Working in tandem with the client’s management team, Randstad Technologies created a process to acquire and develop internal resources in support of the EHR system, including:
- filling hundreds of business-critical contract and direct-hire positions, including a large pool of highly skilled professionals to support the EHR implementation
- implementing a Tier 1 software service desk solution for a rapidly growing group of users, addressing complex application issues while enhancing the client's ability to scale
- developing a recruiting plan to hire and cross-train skilled candidates who could assist and eventually replace consultants
- sourcing a large team of trainers to teach interim nurses the EHR software and mitigate potentially grave outcomes related to the pending strike
outcome
By partnering with Randstad Technologies, the client was able to complete the planned EHR implementation effectively and efficiently, reducing costs and ensuring continued operational growth in the process. Specific highlights of the engagement included:
- filling 611 contract and direct-hire positions, including more than 250 related to the EHR implementation alone — and doing so despite extremely fierce competition for EHR-skilled talent today
- facilitating widespread adoption and use of the new EHR system through a Tier 1 service desk, in turn enabling the client to scale quickly and respond to increases in user demand
- developing a recruiting plan that targeted recent college graduates, which not only achieved a 100 percent retention rate but curbed the client's reliance on consultants — a change that immediately improved the bottom line
- managing the rapid acquisition of 25 trainers, enabling the client to avoid potential risks and bottlenecks associated with the pending strike
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