Artificial Intelligence (AI) has emerged as a pivotal force, shaping operational efficiencies, decision-making processes, and the overall dynamism within workplaces. Our latest Workmonitor Pulse survey reveals how generations of US workers are reacting to AI at work and what they need from employers.

AI adoption and skills

At the heart of the survey's findings is the revelation of a significant generational split in AI usage habits. Gen Z (34 percent) and Millennials (25 percent) are at the forefront, engaging with AI for various work tasks more frequently than their older counterparts. In contrast, Gen X (42 percent) and Boomers (56 percent) exhibit considerable resistance or slower adoption rates, with a majority claiming never to use AI.

Interestingly, Millennials emerge as the most adept in utilizing AI in their jobs, significantly more than Gen Z, Gen X, and Boomers. Their proficiency with Generation AI tools surpasses other generations, marking them as key players in the current AI landscape within workplaces.

Current Generative AI Usage at Work
Current Generative AI Usage at Work

perception and optimism towards AI

The enthusiasm for incorporating AI into daily work routines is markedly higher among the younger generations. Gen Z and Millennials are more likely to harness AI to solve problems, handle administrative tasks, and even craft job applications, reflecting a broader acceptance and excitement towards AI-driven efficiencies.

49% of Gen Z and 48% of Millennials express eagerness towards using AI in their workplaces, more so than Gen X (43%) and Boomers (34%).
49% of Gen Z and 48% of Millennials express eagerness towards using AI in their workplaces, more so than Gen X (43%) and Boomers (34%).

The idea that AI will make jobs more interesting is especially popular among younger people. This enthusiasm is less pronounced among Gen X and notably lower in Boomers, suggesting an intriguing interplay between technological openness and generational work culture dynamics.

AI will make my job more interesting: Gen Z (53%) and Millennials (52%) Gen X (41%) and Boomers (35%).
AI will make my job more interesting: Gen Z (53%) and Millennials (52%) Gen X (41%) and Boomers (35%).

AI and workplace equity

Despite widespread concern about the potential of bias using AI, younger workers have more trust in AI solutions to enhance fairness and equity in the workplace. Gen Z and Millennials are markedly optimistic about AI-driven solutions in addressing systemic issues like recruitment bias.

Gen Z (49%), Millennials (55%) display higher optimism toward AI-driven solutions in fostering fair and inclusive workplaces, while  and Gen X (37%) and Boomers (36%) are more skeptical.
Gen Z (49%), Millennials (55%) display higher optimism toward AI-driven solutions in fostering fair and inclusive workplaces, while  and Gen X (37%) and Boomers (36%) are more skeptical.

However, there is equal concern that AI will negatively impact equity and that AI exacerbates equity issues across generations.

Will AI impact equity negatively?
Will AI impact equity negatively?

The consensus seems to favor using AI alongside human methods to tackle inequalities, indicating an understanding of AI's potential and limitations.

55% Gen Z, Millennials (57%), Gen X 51% and 50% Boomers believe AI should be used alongside human methods to tackle inequality.
55% Gen Z, Millennials (57%), Gen X 51% and 50% Boomers believe AI should be used alongside human methods to tackle inequality.

preparing for the future: AI education and training

The survey underscores the need for AI training, particularly among younger workers who view continuous learning and development in AI as essential to bolstering their career trajectory and competitiveness in the job market.

Who Gets More Opportunities to Excel in AI?
Who Gets More Opportunities to Excel in AI?

Despite this overwhelming demand, Millennials are the only generation that has been offered more opportunities to use AI in their roles. Gen Z (45 percent) felt their employer had provided training on using AI, while the oldest generations disagreed (Gen X - 49 percent and Boomers - 58 percent).

Millennials (44%) found that they have been offered more opportunities than other generations (Gen Z 34%, Gen X 28%, Boomers 17%) to use in their AI role.
Millennials (44%) found that they have been offered more opportunities than other generations (Gen Z 34%, Gen X 28%, Boomers 17%) to use in their AI role.

are companies up to speed on AI adoption?

Despite varying levels of AI adoption, an overarching theme emerges: most participants believe their companies are lagging in AI integration. This sentiment is strongest among Gen Z and Millennials, pointing to a gap between expectations and current organizational AI capabilities.

Do Employees Think Their Companies Are Keeping Up With AI?.
Do Employees Think Their Companies Are Keeping Up With AI?.

how employers can bridge the generational AI gap

One size doesn't fit all when it comes to adopting and applying AI in the workplace. This is a call to action for employers and business leaders to really understand and address the different ways generations engage with AI. So, how can employers step up?

understand your workforce

Recognize the unique perspectives and usage patterns of AI across different generations within your team. This awareness is crucial for fostering a more inclusive and productive work environment.

customize learning opportunities

It's essential to tailor AI education and training initiatives to cater to the varied needs and expectations of each generational group. By doing so, you're not only boosting your team's tech-savviness but also their engagement levels.

promote a tech-forward culture

Cultivating an organizational culture that values and encourages technological innovation can significantly improve employee satisfaction. This is particularly important for winning over those who might be more resistant to change, often found among older employees.

open channels of communication

Encourage an environment where concerns, ideas, and feedback about AI and other technologies can be freely shared. This can help identify common apprehensions and address them more efficiently.

highlight the benefits

Clarify how AI can simplify tasks, enhance job roles, and contribute to personal development. Demonstrating its value can help in reducing resistance and increasing adoption rates.