article source: contactcenterpipeline.com
overview: Why should you go out of your way to show your appreciation to employees beyond Customer Service Week? I can give you three good reasons right off the bat:
excerpt:
No doubt about it, 2020 has thrown some curveballs and, as these stats make clear, that’s taking a toll. Not only are feelings of isolation widespread, but factor in the added pressures that sometimes come with customer service work—constant interaction, call-resolution quotas, angry customers—and it’s easy to see why customer support personnel might be feeling the burn to a greater degree than their counterparts in other industries.
about the author
Greg Dyer
president of commercial staffing, randstad us