Contact Center Pipeline: Four Ways to Show Appreciation to Frontline Staff Beyond Customer Service Week

No doubt about it, 2020 has thrown some curveballs and, as these stats make clear, that’s taking a toll. Not only are feelings of isolation widespread, but factor in the added pressures that sometimes come with customer service work—constant interaction, call-resolution quotas, angry customers—and it’s easy to see why customer support personnel might be feeling the burn to a greater degree than their counterparts in other industries.