AI will revolutionize administrative roles, but are your professionals ready to adapt? Here’s how upskilling can help your team thrive in this brave new world.
As artificial intelligence (AI) tools like ChatGPT gain in popularity, it's clear that administrative roles are evolving. AI can streamline daily tasks, freeing up administrative professionals to focus on complex, strategic work. However, with this shift comes challenges, including the need for new skills and a flexible mindset.
the impact of AI on administrative teams
When it comes to AI, the future of work is already here. To illustrate this, let’s step into the shoes of an administrative professional — we’ll call them Alex — using AI tools to streamline their workday.
The day begins with Alex facing an overflowing inbox. Rather than starting from scratch, Alex uses an AI-powered email management tool like Boomerang, which smartly categorizes and responds to routine emails, leaving Alex to focus on priority ones.
Next, Alex organizes an offsite. Instead of getting lost in a sea of options, Alex lets their virtual assistant do the heavy lifting, securing the best travel and hotel arrangements in minutes.
In the afternoon, a team meeting needs to be set up. Alex uses an AI scheduling tool like Clockwise or Clara to analyze everyone’s calendar, identify a common free slot and send out invites. As the day wraps up, Alex uses an AI transcription tool like Rev or Sonix to capture the critical details from said meeting. The tool converts the audio into text, and within minutes, the notes are circulated among the team.
upskilling strategies for administrative professionals
Sounds straightforward, doesn’t it? However, not every administrative professional will be as comfortable with AI tools as Alex. For AI-wary workers, adapting to this digital revolution requires a reshaping of skills and a reimagining of roles. It’s here that leaders play a vital part. They can guide their administrative professionals on this exciting journey by following these best practices:
make learning a habit
In the fast-paced world of AI, staying updated isn't an option but a necessity. Encourage a culture of continuous learning in your team. From lunch-and-learn sessions to weekly tech webinars or AI-focused group discussions, there are many ways to make learning a fun and engaging part of your team's routine. Top tip: Online learning providers like Udemy and edX offer plenty of free or low-cost courses on AI and data analysis.
learn by doing
There's no better teacher than experience. Encourage your team to roll up their sleeves and experiment with AI tools. This hands-on experience will not only deepen their understanding but also build their confidence in using AI in their daily work.
foster soft skills
As AI automates routine tasks, human-centric skills become even more valuable. Impress upon your employees the importance of soft skills like critical thinking, creativity and time management. For instance, encourage participation in workshops focused on team-building and effective communication. You might also consider bringing in a speaker for a seminar on emotional intelligence in the workplace.
be a role model
Last but not least, lead by example. Show your commitment to learning and adapting to AI. Your actions can inspire your team to embrace the change with enthusiasm.
These strategies are not just about staying relevant. They're about empowering your administrative professionals to become proactive players in the AI revolution. So, if you’re looking for administrative talent capable of thriving in this digital age, get in touch with Randstad today.