how do we deliver value?
There are certain business challenges that require a hands-on, consultative approach to solve. We work together with you to create value end to end.
frequently asked questions
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what do “on site solutions” or “in house services” mean?
“On site” and "in house" mean different things to different people — and while the language might seem complex, in practice, it's simple: We work exclusively for you, at your office or on your factory floor, day in and day out. So when sudden needs arise or priorities shift, we'll work side by side with you to solve problems, uncover opportunities and implement solutions. We don't just provide local talent to be onsite for, say, two hours a day. We provide on site managers who are dedicated to your success.
This is a “vendor on premises,” or VOP, model. And it can mean the difference between having a dedicated team, which can lead to considerable cost savings, versus relying on multiple staffing resources that may be filling roles on the highest markup or pay rate. The bottom line is that with Randstad In House Services you have a one-on-one relationship with your on site manager, who will help you manage your business in real time.
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what makes randstad in house services different?
With many staffing agencies, you get multiple points of contact — each of them working for multiple customers. But at Randstad In House Services, your dedicated on site manager focuses only on you and your business.
Plus, we don't only focus on talent acquisition — we take a more hands-on, value-added approach, something you can see in the fact that a full 50 percent of our on site managers' time is dedicated to managing your workforce. Our on site managers are extremely well-vetted, too — in fact, each of them undergoes months of intense onboarding to ensure they’re not only a good cultural fit for your organization, but current on the latest and most relevant compliance concerns, as well. None of our competitors can say that. And when it comes to fulfillment and compliance — two of our focus areas — we offer solutions that our competitors simply can't match.
Beyond a dedicated on site manager, you’ll also gain access to seasoned workforce consultants, including OSHA-certified solutions experts who can develop customized optimization strategies and tailored performance management programs. By getting into “the weeds” of your business, we can help you think holistically about operational objectives and challenges, and then work with you collaboratively to roll out robust, enduring solutions. And we're always optimizing delivery timelines to ensure clients hit their KPIs.
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how do you manage high-volume staffing?
Through Randstad In House Services (RIS), we can be your dedicated, on site talent manager. RIS supports you with high-volume hiring and talent management. We work hand in hand with your team to build solutions tailored to your specific business requirements.
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how do you engage with your employees?
People: they're your most valuable asset. So unlike some of our competitors, we don't treat our employees as commodities, but as the vital contributors they are. And that's something you'll see from day one when you partner with Randstad In House Services, starting with our highly structured onboarding process, which includes a detailed employee-engagement plan.
Plus, we recognize that engagement and retention go hand in hand. So we use a wide range of channels to connect with employees at critical touch points — from welcoming to onboarding, talent management, feedback, performance evaluations, cross-training, referral bonuses and more.
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what does your safety program look like?
The link between safety and bottom-line health is crucial, but it's often overlooked. That's why, at Randstad In House Services, we offer subject matter experts who have extensive knowledge of safety best practices — based on thousands of engagements — and work closely with clients to develop more robust safety programs. Wherever you are in your safety journey today, we'll help you get to best in class. Our commitment to safety is something that differentiates us, particularly given the fact that, in joint-employer environments, responsibility for safety training can get complicated fast.
Click here to learn more about our area of expertise in safety.
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what job titles do you fill most frequently?
We can source highly qualified talent for virtually any position or function across industries. That said, below are some of the roles that we specialize in — and that we expect to be highly in demand in 2021 and beyond — broken down by industry.
manufacturing and logistics
- warehouse laborers
- materials handlers
- forklift operators
- assemblers
- welders
- machine operators
- production managers
- production supervisors
- production technicians
- maintenance technicians
- other skilled trades
- learn more
office and administration
- administrative assistants
- customer service representatives
- executive assistants
- general clerks
- receptionists
- learn more
healthcare
- clinical nurse practitioners
- clinical registered nurses
- pharmacy technicians
- learn more
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how do you measure results — and how do you define success?
We want to operate like a member of your team, which means your goals are our goals. So while we can't set the bar or define what success looks like ahead of time, once you do, we'll help ensure you get there.
Plus, with our metric-based approach to reporting, you'll get continual updates on your progress towards goals, together with actionable insights to drive continuous performance improvements. We are experts at breaking down client data, identifying trends and determining levers that drive change and positively impact KPIs. So reporting always plays an integral part in how we drive our clients' success. It's something we take very seriously — and unlike some of our competitors, it doesn't just mean a weekly invoice.
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how is randstad in house services leveraging technology?
Our approach, which we call "human forward," is a high-tech, high-touch approach to staffing: It means we put people first — always — but we also use the latest technologies to create solutions at scale, as efficiently as possible. As the workplace has become more technically advanced than ever before, so have we in order to better support our clients' goals.
For example, we have proprietary tech tools that help us engage with and stay connected to all of our employees. We're also making the candidate experience better — and simpler — through a host of new tech offerings. One example of that is Relevate Schedule, our versatile, smart solution that streamlines scheduling and reporting processes. With an automated scheduling process in place and data at our fingertips, we’re able to get the right people for the right jobs right away — and that means we can fill shifts faster and more strategically.
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what kinds of benefits do you offer employees?
People are our most valuable asset, so we want to take care of them. Plus, we know that happy employees are more productive employees, too. That’s why we're able to provide robust benefits packages — everything from medical and dental benefits to paid holidays, time off, discount programs and more.
At the same time, we know that every business is different, so benefits can always be customized to match your specific needs.
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what is randstad's position on reshoring?
As one of the world’s largest staffing providers, we deliver on-demand talent solutions that meet the needs of our clients — wherever they’re located. At the same time, we have a decades-long tradition of investing in U.S. delivery centers, focusing on locations where large talent pools, together with relatively low costs-of-living or market costs, can create value for our clients. And we’re proud to say that these centers can deliver on virtually any requirement or goal — from cost to quality, security, safety, timing and more.
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i already work with other agencies. why should i put all my eggs in one basket?
We don't just want our clients to succeed in any one area — we want their businesses to thrive from end to end, so our workforce consultants are integrated into your day-to-day business operations. That way, they have unmatched insights into root causes underlying obstacles and challenges.
Take a client struggling to fill roles, for example. In that case, we'd lead a deep dive into the issue, carrying out in-depth discovery sessions, opportunity assessments, market analyses and more. And from there, we'd come back to you with extensive analytics about turnover, helping you pinpoint exactly where, when and why things are going wrong.
Finally, bear in mind that, whenever multiple vendors are in the mix, you'll be dealing with multiple delivery timelines, coordinating with multiple account managers, have less visibility into the effectiveness of any given partnership and suffer diminished alignment around overarching goals. For these reasons and more, the costs of working with multiple agencies often far outweigh the benefits.
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how can you help me get the people i need?
If you're still relying on referrals or posting jobs online and hoping the right person applies (the old “post-and-pray" approach), stop. Immediately. There's a better approach.
We don't wait around for people to find us at Randstad In House Services. Instead, we find them, using a multichannel recruitment method — including community outreach and other grassroots activities — that truly sets us apart from the rest.
Plus, we're using the latest recruiting technology, together with digital platforms, social media platforms and search engines to source candidates you won't find any place else. In other words, our onsite managers are recruiting from many different avenues and sources, not the same pond as everyone else.
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with randstad in house services