best customer service jobs for 2025.

Customer experience representatives will always be in demand, and 2025 will be the same. They are the cornerstone of great customer experiences.

These professionals play a critical role in customer experience by handling customer complaints, answering questions, and addressing customer concerns.

While many companies provide adequate training for customer experience representatives, they also seek candidates with previous experience working with customers.

These roles are ideal for people who are empathetic, patient, and great at solving problems on the fly. If you're looking for the best customer service jobs in the U.S for 2025, these positions may be perfect for you.

Inside sales is the primary sales model for representatives in B2B, technology, SaaS, and various B2C sectors that sell high-ticket items. The job of an inside sales rep requires them to sell an organization's products or services via phone, email, or other online channels.

Their primary response is to seek a new client understanding and customers' needs to make compelling sales pitches. An inside sales representative is responsible for finding new businesses to work with and maintaining and growing existing ones.

While there is no specific qualification for an inside sales rep, previous experience in a call center or a sales position is often preferred. Inside sales roles are considered among the best customer service jobs for 2025 in the U.S. due to their dynamic nature and potential for career growth.

A call center representative is often a company's frontline. They can either make or break a customer's experience.

Companies require call center representatives to manage the large volume of calls they receive from customers. These professionals handle inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and providing solutions.

Many call center roles offer training, but companies often look for candidates with strong communication skills and a knack for problem-solving. If you're patient, adaptable, and thrive in fast-paced environments, this could be the perfect role for you.

Many customer service agents reach a point in their careers when they decide to transition into a new role, and one of the most common moves is to become a customer service manager.

Since most come from customer service backgrounds, they become the driving force behind excellent customer experiences. They oversee teams of customer service representatives, ensuring smooth day-to-day operations while keeping customer satisfaction front and center.

To be an effective manager, you need to provide excellent customer support and have strong communication and leadership skills to lead a team.

Experience in team management and a deep understanding of customer behavior are key to excelling in this position.

Collections specialists ensure that their company receives any dues from debtors on time.

Their job involves:

• Identifying and contacting customers with overdue payments.
• Developing repayment terms.
• Ensuring accounts are settled on time.

Collection specialists with good listening, communication, negotiation, and problem-solving skills are sought after. Good knowledge of the Fair Debt Collection Practices Act (FDCPA) is beneficial. While formal qualifications aren’t always necessary, experience in customer service or finance can be a significant advantage. As one of the best customer service jobs for 2025 in the U.S., it offers opportunities for growth and development in a dynamic field.

Customer service supervisors are the leaders behind excellent customer support teams. They oversee representatives, handle escalated customer concerns, and ensure service levels meet company standards.

Supervisors should mentor team members, track performance metrics, and implement process improvements.

To manage the team, they need strong leadership and problem-solving skills. Prior experience in customer service or management will be a bonus.

Underwriters play a critical role in industries like insurance and banking, as they are critical to the risk assessment process.

They evaluate applications, analyze risk factors, and determine whether to approve or deny insurance or loans. This role requires attention to detail, analytical thinking, and a solid understanding of federal regulations and best practices of insurance or lending institutions.

A background in finance, economics, or a related field is often preferred, though some companies provide on-the-job training for entry-level candidates.

Bilingual customer experience agents are always in high demand. While proficiency in any second language is a plus, American employers actively seek out candidates fluent in English and Spanish.

Their responsibilities involve addressing inquiries, resolving problems, and ensuring customer satisfaction through effective communication and problem-solving.

Speaking in both languages allows these customer experience agents to communicate with American customers in their preferred language, ultimately providing a better customer experience.

The salary for intermediate customer experience professionals in 2025 is $68,700 per year. Entry-level positions earn an average annual salary of $60,100 while senior positions in customer experience have an average salary of 78,000 annually.

Curious to see what’s the average salary per region and level of experience? View our salary comparison tool.

Customer service professionals are in high demand in nearly every industry.

However, specialty sectors, such as commercial banking, department stores, family clothing stores, supermarkets and grocery stores, pharmacies and drug stores and employment placement agencies are among the top industries for these in-demand professionals.

Find out what skills and certifications employers are looking for in customer experience jobs in 2025. Candidates looking for a job in the service providing industry should be sure to include any of these valuable skills on their resumes.

Make sure your resume is up-to-date. Then share it with us to connect with a recruiter and be matched with job opportunities that works for you.