a reliable partner for your career in customer service.

Customer service refers to the assistance and support provided to customers before, during, and after their interaction with a company or organization. It involves addressing customer inquiries, resolving issues, and ensuring their overall satisfaction with the products or services received.

Customer service jobs encompass a variety of roles focused on providing assistance and support to customers. These positions include call center representatives, bilingual call center agents, call center supervisors, call center managers, customer service representatives, bilingual customer service specialists, customer service supervisors, customer service managers, customer service trainers, and telemarketing agents. These professionals play a crucial role in addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Customer service jobs require people skills. You'll be interfacing with customers daily, so you need to know how to communicate. Some tasks you'll encounter include:

• helping customers in person or by phone 
• answering customer questions 
• reading sales scripts over the phone 
• taking orders or making sales 
• conducting surveys for your employer 
• ringing up purchases for customers 
• upselling customers on new products 
• reaching out to new or existing customers 
• leading a customer support team

You're great at working with people. Though most customer service jobs require limited formal education, these are some skills you should master: 

• working well with other people 
• natural sales ability 
• being well-infomed about your company and its products or services 
• welcoming phone manner 
• attentiveness, good listening skills 
• patience and a calm tone, even when you're under pressure 
• problem-solving skills

Most customer service jobs require a high school diploma or equivalent, but even that is not always required. It's rare for customer service jobs to require formal post-secondary education. In fact, there are many customer service jobs that are perfect for students or recent grads just starting in the workforce. However, having post-secondary education in marketing, sales, business or related fields can help you advance your career into supervisory and management roles.

Customer service jobs are often viewed as a starting point to enter the workforce. Entry-level customer service jobs are extremely common and have notoriously high turnover. However, once you gain a few years of experience and showcase strong leadership skills, there's room to advance to supervisory and management roles. 

Additionally, customer service jobs are a great foundation for many other careers. With your customer service experience, you can look to careers in marketing, sales, PR, or other service-oriented fields. Obtaining a degree specializing in the field of your choice will help you focus on your career path.

Choosing a customer service career can be rewarding for several reasons. Firstly, it allows individuals to directly help and assist others, making a positive impact on their lives. Secondly, customer service roles often provide opportunities for personal growth, skill development, and advancement within the organization, offering a fulfilling and dynamic career path.