SOW Program Manager
The MSP Program Manager-SOW manages and is directly responsible for delivering Randstad’s MSP SOW services procurement solution for a dedicated client program. This role oversees plans, directs and controls phases of the MSP account to increase productivity and encourage program growth within a fair and competitive environment. The MSP Program Manager-SOW works closely with client buyers, procurement stakeholders, and suppliers to ensure program services are aligned to changing needs and contractual service levels. Duties also include managing and providing direction to a team of dedicated program personnel; ensuring resource coverage and ongoing training / development.
What you get to do:
- Responsible for client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, financial goals, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
- Serves as Randstad program focal and develops partnering relationships with client program sponsor and project buyer communities.
- Develops deep competency knowledge of the historical and projected buying needs of the client and performance of the service supplier community. Use performance feedback and analysis to make recommendations on optimal Supplier utilization or needed rationalization actions.
- Promotes and ensures full use of program VMS systems to ensure optimum, cost-effective, timely and quality services; escalates technical issues to client sponsor or VMS representatives as needed.
- Ensures development and deployment of Standard Operating Procedures (SOP) to MSP program team, suppliers and client project buyer communities.
- Confirms client’s needed procedural changes and develops / deploys communication plans to impacted suppliers and client users in a timely manner.
- Assess client’s service perception via surveys, site visits, and roundtable forums.
- Collaborates with VMS and Business Analysts to ensure program performance reporting is available to key client stakeholders and performs insightful analysis of operating data; to make recommendations or lead changes to program delivery model or technology.
- Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program.
- Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
- Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client.
- Coordinates, communicates and leads the change management efforts related to the MSP, both within Randstad and the client.
- Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.
- Acts as the day-to-day escalation contact for program resources within the account.
- Engages Randstad resources (subject matter experts) and divisions in support of client objectives.
- Supports the Program Director, Program VP and/or assigned Supplier Management support.
What you need to bring:
- Bachelor Degree in Procurement, business, or a related field with a minimum of 5-7 years’ experience in a corporate or outsourced procurement function.
- Proven procurement track record progression from Buyer roles to Procurement Category Lead roles (preferably with a concentration in IT category and other professional service / indirect spend).
- Experience managing a functional procurement group of several buyers or category specialists preferably in non-mandated environments.
- Reports to Program Director and continues governance, leadership, liaison, and SME responsibilities down to subordinate program team.
- Assists / owns complex procurement transactions beyond coverage of subordinate teams.
- Proficiency using Google mail, calendaring and shared drives
- Travel will be required. Works under minimal supervision.
This job posting is open for 4 weeks.
Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad, the largest global staffing leader, offers rich learning, professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
