The AR/collections Supervisor will collaborate closely with Finance leadership to oversee and execute the firm's collections strategy. This role will involve direct engagement with firm leadership, and the finance team members to monitor accounts receivable, assess trends, and provide updates on collection efforts while recommending next steps. The supervisor will take an active role in pursuing overdue balances and will coordinate the efforts of other team members involved in collections outreach. Success in this position requires strong communication skills and a commitment to delivering professional service in a high-paced, deadline-driven environment. This role requires on-site presence, with working hours from 9:00 AM - 5:30 PM.
location: Wilmington, Delaware
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 9 to 5
education: Bachelor's degree
experience: 3 Years
responsibilities:
Key Responsibilities:
- Oversee and prioritize collections efforts, ensuring timely follow-up on outstanding accounts.
- Work closely with attorneys, firm management, and the finance team to track receivables and improve collections processes.
- Maintain regular reporting on outstanding balances, collection activities, and recommended actions.
- Personally engage with clients to secure payments and resolve disputes while upholding professionalism.
- Direct and support other staff members involved in collections outreach.
- Ensure documentation of all collections efforts, including payment agreements, client communications, and follow-up notes.
- Maintain a high level of responsiveness to inquiries from attorneys, management, and clients.
- Uphold confidentiality and compliance with firm policies and legal standards.
- Perform additional duties as assigned.
qualifications:
Qualifications & Requirements:
- Experience: Minimum of three years in collections, including at least one year in a supervisory or leadership capacity, preferably in a professional services environment.
- Technical Skills: Proficiency in collections software and advanced knowledge of MS Office (Excel, Word, Outlook). Ability to generate, analyze, and present financial reports.
- Communication: Strong verbal and written communication skills, with the ability to work collaboratively with attorneys, clients, and leadership.
- Analytical Ability: Capable of reviewing data, identifying trends, and implementing effective strategies to improve collections outcomes.
- Detail-Oriented: Highly organized, with the ability to manage documentation and track collections progress effectively.
- Problem-Solving: Ability to handle complex billing inquiries and negotiate resolutions in a professional manner.
- Work Ethic: Ability to work independently, prioritize multiple tasks, and adapt to changing priorities in a fast-paced environment.
- Flexibility: Willingness to adjust to business needs, including occasional evening or weekend work if necessary.
- Education: High school diploma required; a college degree is strongly preferred.
skills: Credit & Collections
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
