Join our client's dynamic team as a Customer Support Specialist, serving as the first point of contact for customers and a key player in ensuring customer satisfaction. In this role, you'll collaborate with internal teams to manage customer inquiries, resolve issues, and ensure timely and accurate execution of orders. If you have a passion for building customer relationships, thrive in a technical manufacturing environment, and excel in communication and organization, this position is for you!
location: Maple Grove, Minnesota
job type: Contract
salary: $26 - 28 per hour
work hours: 8am to 4pm
education: Associates
responsibilities:
- Serve as the primary point of contact for customers, ensuring timely, professional communication and issue resolution.
- Manage customer inquiries, order entries, schedule changes, and processing of returns, maintaining accuracy and compliance.
- Coordinate with internal teams (Engineering, Quality, Program Management) to meet customer requirements and project timelines.
- Access and update customer portals, download and organize RFQs and technical data packages, and maintain accurate project files.
- Monitor compliance with US export regulations (EAR & ITAR) and ensure adherence to contractual terms, conditions, and quality standards.
- Proactively address and resolve customer concerns while maintaining solid relationships and ensuring complete customer satisfaction.
- Associate's degree in business, communications, or equivalent education/experience.
- 3+ years of customer service experience, preferably in a technical manufacturing environment.
- Familiarity with ERP systems and proficiency in Microsoft Word, Excel, and Access.
- Understanding of US export regulations (EAR & ITAR) and ISO standards (AS9100, ISO9001, or ISO13485).
- Background in Military, Aerospace, Electronics, or CCA industries is a plus.
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
