An Infrastructure Support Professional is needed for a global engineering, construction and project management company in the Knoxville, TN area. The IT Support Specialist provides first-level troubleshooting for hardware, software, and operating system issues, manages problem tickets, ensures timely resolution, and delivers excellent customer support while maintaining system performance.
location: Knoxville, Tennessee
job type: Contract
salary: $32.82 - 49.23 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Provide first-level troubleshooting for hardware, software, and operating system issues.
- Document users' problems through an online problem management system, including opening, updating, and closing problem tickets.
- Respond to telephone calls, emails, and problem tickets for personnel requests for technical support.
- Track and monitor problems to ensure timely resolution.
- Resolve PC software configuration problems and remotely install software products and approved patches.
- Troubleshoot computer problems, perform hardware and software diagnostics, and coordinate required repairs.
- Resolve computer system problems through coordination with users, product line specialists, and enterprise infrastructure support staff.
- Diagnose, isolate, and analyze problems using historical database records.
- Hands-on experience with Microsoft Windows operating systems.
- Experience troubleshooting end-user problems, including software and hardware setup and support.
- Excellent communication and customer support skills.
- Understanding of client-server and networking principles.
- Knowledge of ITIL/ITSM concepts.
- Bachelor's Degree in Computer Information Systems, Management Information Systems, or a related IT discipline, or six years of relevant experience in lieu of a degree.
- At least 1 year of experience in troubleshooting applications or network-related issues.
- At least 1 year of experience using ticket tracking tools such as Heat, Remedy, or ServiceNow.
- At least 1 year of experience providing customer service.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
