A respected manufacturer in the Houston area is looking for a Field Service Coordinator. Should be organized and be able to manage several jobs simultaneously. Must have an understanding of industrial field service and be able to write reports. Should be able to solve practical problems. Office setting.
location: Brookshire, Texas
job type: Permanent
salary: $80,000 - 95,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Plan and schedule field service engineers for maintenance, repairs, and technical support.
Create and manage tickets in Cloud For Service (C4S) including pulling reports for local management
Manages field service engineers schedules via Field Service Management System (FSM)
Ensure all service related information is accurately communicated to the order management team, supporting team's quote to cash process.
Assign service tasks based on workload, expertise, and availability.
Adjust schedules and priorities in response to urgent service requests or unforeseen challenges
Serve as the primary point of contact for customers regarding service scheduling, status updates, and issue resolution.
Coordinate with sales and technical teams to deliver excellent customer service.
Address customer concerns, ensuring prompt and professional responses
Manages local service mailbox and provides response to customers within 24 hours
Provide updates on outstanding service jobs to service manager.
Supports local workshop scheduling and coordination
Follow up on the one "day at home" reporting and ensure all engineers provide their reports (technical, travel, etc.) on time
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
