call center .

Randstad is working with a client that is a well-known company in Concord, NH that is looking for a Customer Service Rep to join their team.  If you are organized, dependable, have good attention to detail and would like to help out our client in the dental industry, this could be a great role for you! Also, if you are bilingual, this is a plus, but not required to be considered.  Please see all details below and let us know if you are interested in being considered by emailing Georgia Demers at Georgia.Demers@Randstadusa.com or calling her at 603-836-0349. Location - Concord, NH  Position Length - Permanent Pay Rate - $21/hr to $23/hr Hours - Monday - Friday, 8:30AM - 5:00PM

salary: $43,680 - $47,840 per year
shift: First
work hours: 8:30 AM - 5 PM
education: Bachelors

Responsibilities

Responds to questions and concerns received over the phone

Researches claims and coordinates information from other departments to respond to customer inquiries

Works collaboratively with other internal department personnel to resolve inquiries from customers

Authorizes adjustments to billing in order to resolve customer service issues

Works with dental office personnel to clarify subscriber’s coverage level, identify allowable procedures, and resolve billing issues

Trains and coaches new representatives

Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries

Rotates as backup for Reception area

Provides contact, information, or resolution to customer inquiries within 24 hours of call

Promotes exceptional service to all customers and supports the Company’s commitment to the Guarantee Of Service

Maintains technical knowledge by attending company sponsored and external training and education programs and workshops; participates in meetings and seminars as appropriate

Knowledge/Abilities/Skills

Associates Degree in Business, Communications, or related field is preferred, plus at least two years of related experience, or equivalent training, experience, and/or education

Experience in a dental office as a manager, dental hygienist, or dental assistant a plus but not necessary












Skills

Organization

Working Independently

Administrative Duties

Microsoft Office

Prioritizing

scanning

medical office duties

scanning

Data Collection

dental

billing process

enrollment process

Copying

Answering Phones

Customer Service (2 years of experience is preferred)

researching claims

medical customer service

sending correspondence

resolving billing issues

Follow-up

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.