member experience advocate.

Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Member Experience Advocate. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Customer Service Rep and has worked in a call-center type of environment, along with possible insurance experience. To learn more, apply today and upload your professional resume.  THIS IS NOT A REMOTE POSITION!  

salary: $17 - $22.5 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

The Member Experience Advocate I is accountable to resolve Customer Service inquiries from Internal and External Customers in a timely manner. This position is responsible for accurately documenting each inquiry into the Facets system using the format designed and taking appropriate action to resolve caller's inquiries. With great communication and organizational skills, the Member Experience Advocate I assists their leadership and team in achieving goals, objectives, and improvements.  

• Professionally handle incoming telephone calls from Internal and External customers while taking appropriate action to resolve the situation  
• Must have experience with logging live calls into a software program
• Proficient in handling Billing inquiries
• Maintain monthly, passing quality performance goals established by the department  
• Work with other departments/county reps when needed in a professional manner   
• Communicate effectively while logging Customer Experience inquiries  
• Work independently to research and determine cause of problem and effect of resolution with assistance as needed
• Work overtime as needed, especially during open enrollment season
• Proficient in Microsoft Word, Outlook, and Excel 
• Excellent time management and organizational skills

The essential functions of this role include:

working in a smoke free environment

Skills

HIPAA

Health Insurance Policies

Medicare Compliance

Written/oral communication

Customer Service

Microsoft Office

Analytical Thinking

Data Entry

Basic Computer Skills

Time Management

Organizational Skills

Research

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.