bilingual spanish customer service representative.

The Customer Service Representative will provide high-quality customer support to utility customers in both English and Spanish, handling inquiries related to billing, service requests, account management, and general utility services. The role involves troubleshooting customer issues, resolving complaints, and ensuring customer satisfaction by providing accurate and timely information. Must have your own laptop, two monitors, and a USB headset to qualify for this position. This position is contract and will end on 1/25/2024.

salary: $17.99 - $18 per hour
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

• Answer inbound customer calls and respond to inquiries in both English and Spanish, including questions about utility bills, service interruptions, account setups, disconnections, and more.
• Assist customers in understanding their bills, resolving billing discrepancies, and facilitating payments.
• Process requests for new service, transfers, or terminations of utility services.
• Diagnose and troubleshoot customer issues, providing accurate solutions and guidance for technical problems (e.g., power outages, water issues).

Must have your own laptop, two monitors, and a USB headset to qualify for this position. This position is contract and will end on 1/25/2024.






Skills

Follow-up

Active Listening

Telephone Etiquette

Basic Software Skills

Typing Skills

Spanish (3 years of experience is required)

Client Service

Customer Relations

Customer support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.