coordinator-account management.

The candidate possesses foundational knowledge of Managed Care solutions and excels in customer outreach through various channels, managing 10-15 cases and handling 15-40 daily calls from pharmacies and sales teams. They demonstrate strong communication skills, adaptability, and organizational abilities, serving as an effective advocate and liaison between customers and Company. With 1-3+ years of customer service experience and proficiency in Microsoft Office, they are detail-oriented and possess a strong work ethic, making them a reliable team player. Additionally, they are committed to enhancing the customer experience while upholding departmental SOPs and SLAs.  

salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Will possess basic knowledge of all Managed Care solutions 
• Customer outreach through email, over the phone, live chat, and intake form
• Manage an average of 10-15 customer cases at a time
• Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
• Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
• Attend and engage in daily Team huddle
• Attend and engage in cross-departmental meetings

Skills

Call Center Support

Patient Support

Account Management (1 year of experience is required)

Vendor Management

Sales (1 year of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.