customer service consultant.

The Quality & Training Coordinator is responsible for monitoring and analyzing customer contact quality while developing resources and training for the customer support team within the Managed Care Department. This role focuses on evaluating customer service quality for retail independent member pharmacies, emphasizing employee training, customer escalation resolution, and quality management. Key responsibilities include supporting the Training and Performance Monitoring Consultants, training new hires, reviewing customer interactions for quality, identifying training opportunities, and collaborating with internal teams to enhance training and quality processes.

salary: $21.99 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Provide direct support to the Training Consultant and Performance Monitoring Consultant
• Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
• Review quality of customer interactions
• Communicate training opportunities when present
• Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews

Skills

Customer Service

Client Service

Customer support

Quality Assurance (1 year of experience is required)

Training (1 year of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.