This role is fully remote, but candidates must reside in one of the following states: Iowa, Illinois, Indiana, Missouri, Wisconsin, or Wyoming, or be located within 100 miles of South Jordan, Utah.
About Enova: Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. About the role: Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations
Requirements:
- 1 or more years of collections experience
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option
- PTO & paid holidays off
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Plus so much more!
- Schedule 1: Monday-Friday 9:15am-6:00pm w/ Rotational Saturday
- Schedule 2: Monday-Friday 10:15am-7:00pm
salary: $37,439 - $37,440 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
