customer service representative.

Join our client as a Customer Service Representative, handling inbound calls from customers to assist with issue resolution, quoting prices and scheduling services, as well as collecting and reconciling payments when needed. Our client ensures you have the tools, support, and training needed to deliver a delightful experience to every customer. Their friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be our client's next all-star player. Must have at least 1 year of call center experience, and a background in collections is preferred (but not required!)  

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Provide positive customer experiences to encourage continued use of HomeTeam Pest Defense services.
• Regularly communicate with internal and external customers to resolve issues, answer questions, provide pricing, and schedule services.
• Initiate new services and interact with prospects/customers, scheduling pest and builder-related services using Route Point software.
• Resolve customer concerns regarding service, billing, and invoices, maintaining a professional and courteous demeanor.
• Enter service-related notes and updates into the system, ensuring accurate customer and technician records.
• Conduct follow-up calls for re-treats, initial services, and as directed for current customers.
• Maintain customer files, both digital and physical, and validate and file technician paperwork.
• Print, distribute, and review service tickets for technicians, ensuring accuracy and completeness.
• Escalate issues to management as necessary and assist in calming and diffusing angry customers.
• Collect and reconcile payments received by technicians and ensure proper adherence to company procedures.

Skills

Telephone Etiquette

Call Center Support

Customer Relationship Management

Customer Service

Basic Computer Skills

Typing Skills

Collections

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.