customer service representative 2.

Randstad is seeking customer service professionals in  Dallas, TX for a long-term contract opportunity.  While perm placement is the goal, the assignment could last for up to 2 years. The role involves managing a high volume of inbound and outbound calls to qualify leads for Home Mortgage Consultants. It requires good customer service and communication skills, the ability to multitask and navigate multiple systems, and proficiency in handling sales-related tasks such as lead qualification. Candidates should be tech-savvy, adaptable, and able to maintain a customer-focused approach while meeting performance goals. Position: Customer Service Representative 2 Location:  Dallas, TX 75202 Pay: $20/hr  Shift Days/Hours:  8 hour schedules assigned after training M-F: 7am-8pm CST need to be flexible 8 hours within this time frame - after training Give or take a couple hours to start/end ONE SATURDAY PER MONTH REQUIRED Saturday: 8am CT to 6pm CT - assigned 8 hours within this time frame  Training Days/Hours: M-F: 8:00 - 4:30  CST DALLAS: 4-5 weeks in office then go into hybrid role to complete training as long as performance metrics are met  

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• During high volume expect ~120 outbound calls/day, OR ~60 inbound calls per day , minimal emails. Talent will be assigned to either inbound or outbound calls per day, not both
• Call center group within Consumer Lending - Consumer Direct Sales group 
• Sales role
• Candidates will be working in the National Contact Center and will be assisting Home Mortgage.
• Talent will receive inbound and “.com” lead lists of customers that are interested in either refinancing or purchasing a home. From there, candidates will reach out to the customer to confirm their interest, to confirm their contact info, bank information, and availability. Once confirmed, they will transfer over to a Home Mortgage Consultant (HMC) who will take things from there. 
• While there are no heavy sales involved in this role, the goal is for the talent to be able to gather the appropriate information from the customer so that they can transfer them as a hot lead to the appropriate group from there

Skills

Multitasking

Communication Skills

Sales and Lead Qualification

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.