customer support team lead.

The Customer Support Team Lead will manage the queue volume, run reports, meet with team members 1:1, attend meetings, SalesForce testing, a backup for the customer phone line and help in production when needed. This is a possible temp to hire Hybrid opportunity.  Must be able to work in office the first week for training and then 1 to 2 days week once traing is completed.   Qualifications:

• Should be comfortable working independently with minimal guidance from management
• At 1 to 2 years experience as a Team lead 
• Comfortable speaking in meetings, even on behalf of manager
• Excellent Attention to detail
• Ability to handle being in a busy department and can multi-task
• Intermediate to advanced excel skills
• Champion new ideas
• Positive attitude
• Manage priorities - ask for help when needed
• Excellent verbal and written communication skills

salary: $25 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• This position will be a co team leader and will will work with other team leader and share in the responsibilities.
• Will meet monthly with some of the team, go to meetings, run reports, help ensure the workload is being managed.
• Testing new enhancements both in test and production systems.
• Should be comfortable working independently with minimal guidance from management
• Team lead of an operations team
• Comfortable with speaking in meetings, even on behalf of manager
• Must be able to handle being in a busy department and can multi-task
• Ability to Manage priorities and ask for help when needed

Skills

Accounting

Customer support

Microsoft Excel

Microsoft Office

Supervising

Report Management

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.