Key Responsibilities:
- Customer Support: Handle customer inquiries via phone and email, assisting them with navigating online platforms and Treasury Management products.
- Technical Assistance: Provide support for deposit and loan questions, leveraging bank servicing tools such as emulation and co-browse.
- Knowledge Development: Stay updated on bank systems and processes by regularly attending training sessions to expand technical knowledge.
- Change Planning: Assess, coordinate, and oversee the planning and implementation of change processes across large-scale applications.
- Risk Assessment: Evaluate the impact, cost-benefit, and risks associated with proposed changes to ensure alignment with organizational goals.
- Stakeholder Communication: Maintain continuous communication with stakeholders, IT, and business teams to align objectives and streamline processes.
- Process Integration: Ensure the change management process is effectively integrated with other service management functions.
- Team Supervision: Lead and supervise the change team, fostering a culture of high service availability and operational excellence.
- Consultation: Provide expert advice on complex change management programs across the organization.
salary: $28.12 - $28.13 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Service customers phone and email inquiries.
- Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
- Assist customers with their deposit and loan questions.
- Maintain appropriate technical understanding of bank systems.
- Regularly attend trainings to support/expend knowledge base.
- Oversees the implementation, integration, effectiveness, and adherence to the change management process.
- Assesses the impact, cost benefit and risk of proposed changes.
- Coordinates the change planning and implementation process.
- Manages implementation of end-to-end large scale application changes.
- Maintains continuous communications with stakeholders, IT, and business teams.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
