call center representative - in center/hybrid.

Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. This position requires you to be on site at the call center located in Benton Harbor, MI Monday - Thursday, with the option to work from home on Fridays. As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. The pay for this position is $14.50 per hour (pay not negotiable; not dependent on experience). Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed.  Whirlpool offers a great work schedule with the hours of operation being Mon-Fri 8a-6p, no weekends, and 6 observed holidays. This is a temp to hire position that could potentially lead to opportunities for career growth and advancement. 

salary: $14.49 - $14.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

• Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
• Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.  
• Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include  logging in and out, time off requests, and ensuring timecard accuracy
• Earn commission with the sales of extended service plans and accessories
• Multitasking while using different systems and technologies

Minimum Requirements: 

• 1 year of customer service required / 1 year of call center preferred
• High School Diploma or GED equivalent
• Ability to work 40 hours per week
• Must be willing to submit to a background check and drug screen

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.






Skills

Active Listening

Telephone Etiquette

Call Center Support

Interpersonal Sensitivity

Customer support

Empathy

Customer Service

Customer Relations

Basic Computer Skills

Basic Software Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.