customer service agent.

Join our dynamic team in North Phoenix as a Credit Card Call Center Representative! This role offers an excellent opportunity for growth with potential for permanent placement. If you have communication skills and a passion for customer service, we’d love to hear from you. Position is 100% onsite in North Phoenix. 3rdShift: Sunday - Saturday 5:30pm - 4:00am

• 1 weekend day off
• 1 weekday off (tues, wed, or thurs)
• 8 hour shift
• (First 7 Weeks) Training Schedule: Monday-Friday, 8:30 am to 5:00 pm (No time off approved during training; will count as an occurrence.)

Reasons to Work with Randstad:

• Weekly Pay: Enjoy the convenience of regular weekly paychecks.
• Personalized Support: Benefit from a dedicated recruiter who will assist you through every step, from initial screening and interviewing to onboarding and while you’re on assignment.
• Direct Connections: Skip the line with our direct relationships with clients, ensuring your resume gets in front of hiring managers.
• Comprehensive Benefits: Access health, dental, and vision insurance to support your well-being.
• Path to Permanency: Explore opportunities to transition to a permanent role with leading companies.

Join Randstad for a supportive and rewarding employment experience!



salary: $19.99 - $20 per hour
shift: Third
work hours: 5:30 PM - 4 AM
education: High School

Responsibilities

Post-Training Schedule: Sunday - Saturday, 5:30pm - 4:00am

• Days Off: One Weekend (Saturday or Sunday) & One Weekday (Tues, Wed, or Thurs)
• 8 Hour Shift

Position Details:

• Pay: $20/hr
• Training Schedule: Monday-Friday, 8:30 am - 5:00 pm (7 Weeks)
• Location: Phoenix, AZ 85027 (North Phoenix) - 100% ONSITE
• Duration: Temp-to-Hire and Contract Opportunities

Job Description:

• Review and manage customers' credit card profiles, payments, and accounts
• Assist customers in understanding their balances
• Handle 75-100 calls daily, with higher volume during early morning shifts
• Transfer escalated calls as necessary
• Ensure smooth warm transfers between departments. 
• Performance metrics include average handle time, QA scores, and weekly performance reviews with managers

Apply now to become a key player in our team and start your path toward a rewarding career!



The essential functions of this role include:

working weekends

Skills

Call Center

Call Center Support

Customer Relations

Customer Service

Customer support

Inbound

Credit & Collections

Credit

Credit Collections

Mortgage Credit/Collections

Bank Deposits

Bank Relations

Banking Relationships

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.