Key Responsibilities:
- Customer Support:
- Serve as the primary contact for commercial banking customers via phone and email.
- Assist clients in navigating online Treasury Management platforms and tools, including emulation and co-browse functionalities.
- Resolve inquiries related to deposits, loans, and Treasury Management products.
- Maintain a strong working knowledge of bank systems and services.
- Change Management:
- Oversee implementation, integration, and adherence to the change management process.
- Assess proposed changes for impact, cost-benefit, and associated risks.
- Coordinate and execute planning and implementation processes for application changes.
- Supervise end-to-end implementation of large-scale and complex application updates.
- Collaboration and Communication:
- Maintain ongoing communication with stakeholders, IT teams, and business units to ensure smooth implementation of changes.
- Integrate the change management process with other service management functions.
- Provide consulting expertise for organizational change management programs.
- Team Leadership:
- Supervise the change team to ensure system and service availability.
- Identify opportunities for process improvement and ensure compliance with best practices.
salary: $28.12 - $28.13 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Service customers phone and email inquiries.
- Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
- Assist customers with their deposit and loan questions.
- Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
- Oversees the implementation, integration, effectiveness, and adherence to the change management process.
- Assesses the impact, cost benefit and risk of proposed changes.
- Coordinates the change planning and implementation process.
- Manages implementation of end-to-end large scale application changes.
- Maintains continuous communications with stakeholders, IT, and business teams.
- Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions.
- Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
