As a Customer Care Specialist, you'll be at the forefront of delivering exceptional customer service by handling inquiries, providing timely solutions, and supporting a variety of banking products and services. This is the perfect opportunity for someone with excellent communication skills, a knack for problem-solving, and a passion for creating positive customer experiences.
Why Join our client?
- Work for a Fortune 500 company with a rich history and a commitment to innovation.
- Build your career in a role that offers growth and development opportunities.
- Make a difference by delivering outstanding customer service and helping clients with their banking needs.
Apply Today to become a part of this prestigious team and take your career to new heights.
salary: $18 - $19.03 per hour
shift: First
work hours: 9 AM - 7 PM
education: Bachelors
Responsibilities
As a Customer Care Specialist, job duties include:
- Answer customer calls promptly, greet customers warmly, and maintain a professional and helpful demeanor to create a positive first impression.
- Verify customer identity by requesting personal information and cross-referencing it with stored data to ensure confidentiality and legal compliance.
- Listen attentively to customers’ concerns, allowing them to fully explain issues, and ask clarifying questions to gain a complete understanding of their needs. Handle upset customers with composure and empathy.
- Adapt communication style (rate of speech, tone, inflection, etc.) to match the customer's needs, ensuring clear understanding and comfort.
- Address customer concerns directly by taking actions such as issuing fee rebates, activating/replacing cards, ordering checks, updating information, and processing stop payments.
- 2+ years of previous customer service working in a banking or financial environment.
- Proficiency with phone and computer systems, including Microsoft Outlook and banking software.
- Demonstrated problem-solving abilities and a customer-first attitude.
- Ability to multitask and manage time effectively.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
