customer service representative.

As a Customer Service Representative, you will be responsible for providing excellent service to patients by answering incoming calls and handling a variety of inquiries. You will assist with appointment scheduling, insurance verification, and provide information about our dental services. This role is critical in ensuring a seamless, positive experience for patients through exceptional communication and support.

salary: $19 - $19.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Make 75-100 outbound calls daily to healthcare providers’ offices.
• Assist providers with logging into a new system, including providing login information and troubleshooting basic issues.
• Verify provider details using basic Excel functions.
• Follow a scripted call flow to ensure consistency and accuracy of information provided.
• Maintain accurate call logs and track progress through daily calling lists.
• Ensure that all calls are completed within the 10-15 minute call window.
• Provide excellent customer service while managing multiple tasks.

Skills

Follow-up

Active Listening

Telephone Etiquette

Empathy

Basic Software Skills

Basic Computer Skills

Customer Service

Call Center Support

Customer Relations

Typing Skills

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.