change management specialist.

The Commercial Customer Service Treasury Management Support Banker is the primary contact for commercial banking customers utilizing client's Treasury Management platforms. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer's needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.  

salary: $28.12 - $28.13 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
• Oversees the implementation, integration, effectiveness, and adherence to the change management process.
• Assesses the impact, cost benefit and risk of proposed changes.
• Coordinates the change planning and implementation process.
• Manages implementation of end-to-end large scale application changes.
• Maintains continuous communications with stakeholders, IT, and business teams.
• Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions.
• Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.

Skills

Responsiveness

Analytical Thinking

Change management

Qualifications

Years of experience: 2 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.