customer experience representative.

Randstad is currently working with a client that is looking for an experienced Customer Experience Representative. They are located in Charlotte, NC (28273) Hours- Monday thru Friday 1st shift Pay Rate-$20 hourly to start Weekly Pay Job Description The Customer Experience Representative is responsible for managing customer inquiries and orders, resolving complaints, and ensuring that customers receive timely and effective support. The ideal candidate will be highly organized, possess communication skills, and be capable of handling multiple tasks simultaneously. This role requires attention to detail and a customer-first attitude to ensure customer satisfaction and retention. Job Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
• Complaint Resolution: Handle customer complaints with professionalism and empathy, working to resolve issues and provide satisfactory solutions.
• Order Management: Process customer orders, track shipments, and provide status updates to customers. Ensure orders are entered accurately and within the required timeframe.
• Escalation Management: Identify and escalate complex issues to supervisors or senior team members, ensuring the proper escalation process is followed.
• Documentation: Maintain accurate records of customer interactions, complaints, and resolutions using CRM systems and ensure all relevant data is logged.
• Process Adherence: Follow company procedures and guidelines in handling customer inquiries and complaints, ensuring compliance with internal policies.
• Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement. Take proactive steps to ensure a positive customer experience.
• Team Collaboration: Work closely with team members and other departments to ensure smooth and efficient customer service processes.
• Continuous Improvement: Participate in training sessions and stay up-to-date with product knowledge, company policies, and customer service best practices.
• Liaison between sales and operations: Ensure input from the Sales team on customer requirements is clear and concise, and interface with operations to ensure committed dates are communicated and maintained properly.
• Handling customer disputes and past-due accounts: Monitoring of customer accounts to ensure payment terms are kept in alignment with the Controlling department.

salary: $20 - $20.01 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Job Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
• Complaint Resolution: Handle customer complaints with professionalism and empathy, working to resolve issues and provide satisfactory solutions.
• Order Management: Process customer orders, track shipments, and provide status updates to customers. Ensure orders are entered accurately and within the required timeframe.
• Escalation Management: Identify and escalate complex issues to supervisors or senior team members, ensuring the proper escalation process is followed.
• Documentation: Maintain accurate records of customer interactions, complaints, and resolutions using CRM systems and ensure all relevant data is logged.
• Process Adherence: Follow company procedures and guidelines in handling customer inquiries and complaints, ensuring compliance with internal policies.
• Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement. Take proactive steps to ensure a positive customer experience.

The essential functions of this role include:

working in a smoke free environment

Skills

Follow-up

Telephone Etiquette

Active Listening

Typing Skills

Customer Relations

Customer Relationship Management

SAP (1 year of experience is required)

Complaint resolution (1 year of experience is required)

Retention (1 year of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.