bilingual tier1 support .

A customer service representative supports customers by providing helpful information  answering questions  and responding to complaints. Respond promptly and professionally to incoming telephone calls  chats and ticketsRespond promptly and professionally to incoming telephone calls  chats and tickets. Must be Spanish bilingual Must pass assessments!!! Must Be local!!!! Must come in for training and meetings!!

salary: $19 - $19.01 per hour
shift: First
work hours: 8 AM - 1 AM
education: High School

Responsibilities

A customer service representative supports customers by providing helpful information  answering questions  and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products  services  and features. Primary Responsibilities: ? Respond promptly and professionally to incoming telephone calls  chats and tickets ? Assist with order problems  exchanges  edits and tracking. Develop a knowledge of products  services etc and effectively convey this information to customers ? Understand and resolve compliance issues in accordance with policies and procedures ? Be an active team member and support overall teamwork and morale ? Adhere to all established procedures  policies and safety rules ? Maintain established performance levels Qualifications: ? Completed Secondary Education ? Experience working in the insurance industry and customer service related work ?



The essential functions of this role include:

working weekends

Skills

Call Center Support (2 years of experience is preferred)

Basic Computer Skills

Basic Software Skills

Typing Skills

Active Listening

Interpersonal Sensitivity

Spanish (3 years of experience is required)

Empathy

Customer support

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.