help desk specialist.

Are you passionate about customer service? Do you consider yourself tech savvy? Randstad is supporting a leading wealth management firm who is looking to grow their customer service team as they ramp up for tax season. This individual will be supporting clients navigate through their accounts on the computer or the mobile app. The ideal candidate will have skills to help the clients with troubleshooting needs.  If you or anyone in your network could benefit from this opportunity, please consider applying today! 

salary: $20 - $21 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: Bachelors

Responsibilities

• Customer service support over the phone for mobile apps and technology, handling troubleshooting, functionality of entering info, etc.
• Responsible for supporting 3 areas 
  • Website - will support browser maintenance, resetting passwords, helping to identify different issues clients may experience on the site, etc.
  • Mobile App - will support reloading mobile app, troubleshoot connectivity issues, navigation assistance, etc
  • Online Financial Exchange (OFX) - will support identifying where to go to download info, review password bank inside 3rd party software, reset up, troubleshoot, etc. This function sees increased volume during tax season.
• This role is client facing and talent will be interacting with 20-30 clients on a daily basis via phone and will be supporting multimillionaire clients so the ability for talent to provide white glove service is crucial. 

Skills

Client Service

Customer Service

Active Listening

Troubleshooting

Technical Support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.