customer service representative.

A Manufacturing Company in Melville, NY is hiring a Customer Service Representative to join the company's Domestic Logistics Team. The Customer Service Representative plays a critical role in the company's success by delivering outstanding support to our customers, including dealers, distributors, sales representatives, and end-users. This position involves managing a variety of customer inquiries while fostering relationships that build trust and loyalty. We are seeking a candidate with experience working in a call center environment handling high volume calls and experience using an ERP system.  If you are interested, please send your resume to jenn.eng@randstadusa.com or apply to this posting for immediate consideration!

salary: $23 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required



Responsibilities

   Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items,
basic returns, price quotes, special pricing, and status of orders.
   Handle requests for domestic and international customers.
   Work closely with our sales team.
   Consignment coordination
   Assist in organizing freight requirements for international shipments.
   Provide information regarding products and promotional opportunities to customers.
   Communicate with clients via phone and email using proper phone and email etiquette.
   Maintains established performance levels set by company.
   Builds rapport and trust with clients to maximize customer loyalty.
   Demonstrate competency in products and services as offered by Air Techniques.
   Continue to improve product knowledge and customer service skills.
   Complies with all company policies and procedures.
   Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.


Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Industry Representative
• Call Center Support
• Client Service
• Customer Relations
• Customer support
• CUSTOMER ORDERS/SALES
• Data Entry
• ERP (1 year of experience is required)
• Inventory Management System
• Phones

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.