Do you thrive on solving problems and delivering exceptional customer experiences? Are you ready to take on a role where your skills and creativity drive success? If so, we want you!
We’re hiring a Customer Solutions Associate to serve as the key advocate for our customers and ensure a seamless End-to-End (E2E) Order-to-Cash process. From optimizing orders to resolving challenges, you’ll be at the heart of creating solutions that make a difference.
What You’ll Do:
- Optimize & Solve: Manage orders, resolve demand issues, and ensure logistical efficiency by maximizing payloads and minimizing delays.
- Collaborate & Communicate: Work with customers and internal teams to tackle blocked orders, stock shortages, and delivery challenges.
- Lead Returns & Refusals: Process return requests, validate product conditions, and analyze trends to reduce future issues.
- Own the Process: Resolve billing concerns, provide real-time order updates, and ensure every step meets customer expectations.
- Drive Improvement: Analyze root causes of inefficiencies, propose solutions, and implement innovative process enhancements.
- Experience: 2–4 years in supply chain, order management, logistics, or a similar field. SAP experience is a big plus!
- Skills: Excellent communication, analytical thinking, and problem-solving abilities. Proficiency in Microsoft Office is required.
- Mindset: A strong customer service focus, proactive approach, and passion for building relationships.
- Education: An undergraduate degree is strongly preferred.
If you’re ready to bring your expertise, energy, and creativity to a role that makes a difference, we want to hear from you!
Apply today to join our team as a Customer Solutions Associate. Let’s redefine customer service—together!
About Us: We’re committed to delivering excellence through innovation, collaboration, and customer-centric solutions. Be part of a company that values your growth and celebrates success at every level.
Don’t wait—apply now!
salary: $26 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
ADDITIONAL RESPONSIBILITIES:
- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
- Provide 360° visibility on status of orders to customers and internal teams
- Apply appropriate root cause reason codes following global Reason Code Methodology
- Identify, analyze and initiate the escalation process based on escalation criteria
- Drive and encourage continuous improvement mindset applying company methodology
- Participate in company operational review meetings
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
