customer service representative.

Randstad is seeking Customer Service Representative in Phoenix, AZ.The role in Consumer Lending involves handling 75-100 inbound calls daily, addressing customer inquiries and complaints related to credit cards and account issues. Key responsibilities include navigating multiple systems, researching cases independently, providing empathetic and efficient service, and adhering to performance metrics like Average Handle Time (AHT) and customer feedback. Candidates should possess good communication skills, attention to detail, and the ability to work in a fast-paced, call center environment. Position: Customer Service Representative  Location: Phoenix, AZ 85027  Pay: $20/hr  Shift Days/Hours:  24 hour call center; schedules given before acceptance Shifts for this class will be overnight 5:30pm-2:00am 7:30pm-4:00am Works weekends

salary: $19 - $20 per hour
shift: Third
work hours: 12 AM - 8 AM
education: No Degree Required

Responsibilities

• You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries.
• Researching cases independently 
• Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
• Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances 
• Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
  • Calls around 3-5 minute approximately 
  • Calls are back to back and sometimes a breather in between calls
• Will transfer more escalated calls to another department 

Skills

Multitasking

Attention to DetaiL

Problem-Solving

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.