account support coordinator.

Our client is the leading member community connecting public sector HR professionals with insights, education, and expertise to help them realize their potential and position them for future success. Our client is seeking a temporary Account Support Coordinator to join their 7-person team during a maternity leave. The ideal candidate is detail-oriented, tech-savvy, and capable of handling customer inquiries, database management, and general administrative support with minimal supervision.



salary: $17 - $18 per hour
shift: First
work hours: 8:30 AM - 3:30 PM
education: No Degree Required

Responsibilities

Key Responsibilities

• Respond to customer inquiries via help desk software, email, and phone in a timely and accurate manner.
• Update internal databases to maintain accurate records of customer information, permissions, and orders.
• Facilitate the onboarding process for new customers.
• Prepare for and address customer inquiries by reviewing prior responses and understanding products and services.
• Create and manage product setups in databases and related service platforms.
• Answer inquiries related to Certification enrollment and assist with help desk questions.
• Resolve customer issues promptly and escalate when necessary.
• Support billing-related inquiries and respond to tickets regarding certifications for police and fire promotions.
• Assist the supervisor with administrative tasks as needed.

Qualifications

• Experience with customer service and administrative tasks, preferably in a similar role.
• Proficiency in software systems such as iMIS, ZenDesk, TopClass, and ZOOM.
• Ability to work independently, ask questions when needed, and provide strategic solutions.
• Great organizational and communication skills.
• Professional demeanor with the ability to interact with a variety of stakeholders.

Ideal Candidate Profile

• Comfortable in a small office environment with minimal supervision.
• Strategic thinker who can identify answers independently while knowing when to seek assistance.
• Not micromanaged but maintains a proactive approach to responsibilities.

Skills

Customer support

Systems Support

certifications

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.