member services agent (inbound).

Are you ready to help others embrace adventure? A leader in the outdoor lifestyle industry is looking for enthusiastic Inbound Member Service Agents to join our dynamic team in Englewood, CO! What You'll Do:

• Handle inbound calls, answer membership inquiries, and upsell services with confidence
• Use your expertise to explain the benefits of our memberships and convert inquiries into sales
• Keep membership accounts up-to-date and provide knowledgeable assistance to customers

Interested in learning more? Apply today! 

salary: $16.99 - $17 per hour
shift: First
work hours: 6 AM - 9 PM
education: High School

Responsibilities

• Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling
• Receive and respond to membership inquiries by listening attentively and responding with first class customer service
• Process and receive customer calls and solicit additional sales of various memberships and services
• Provide knowledge to customers by explaining the type of service or membership offered
• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates
• Validate and update membership accounts with required call and order information
• Perform other duties as assigned

The essential functions of this role include:

working weekends

Skills

Active Listening

Telephone Etiquette

Typing Skills (1 year of experience is required)

CRM

Basic Computer Skills

Customer Service (1 year of experience is required)

Call Center (1 year of experience is required)

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.