Looking for a stable M-F role with an established insurance agency? Join our dynamic team!
What We Offer:
- $19/hour
- Regular hours: 8:30-5:00, M-F
- Professional office environment
- Growth opportunities
- Excellence in written and verbal communication
- strong customer service background
- Detail-oriented multitasker
- Team player
- Reliable smartphone user for OKTA authentication
- Handle customer inquiries via phone, email, and fax
- Process mortgage changes and update customer information
- Maintain high quality scores and first-call resolution
- Provide clear, accurate policy information
- Contribute to team success
Requirements:
- Perfect attendance first 30 days
- Personal smartphone for secure access
- strong grammar skills
- Customer service expertise
salary: $18.5 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Attendance (no missed days within the first 30 days)
- Must have a current cell phone to allow them to connect via OKTA
- This is a M – F job EXCEPT in the case of a hurricane and then overtime is required
- Good grammar both spoken and in written communication
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
- Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
- Continually seeks new ways to improve our customer experience and recommends ways of improvement
- Provides clear, easy-to-understand information to policyholders
- Performs additional duties as assigned including mortgage changes, updating customer demographics
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
