- Start Date – 2/3/25 (this role is a contract position) - End date - December 2025
- Location: 10 West Nationwide Blvd Columbus, Ohio 43215
- Hybrid work schedules 2 days in office and 3 days’ work from home
- Hours of Operation: Monday – Friday within these hours 8:00 am – 7:00 pm EST
- Compensation: $19.00/hr.
- Available benefits: Medical, Dental, Vision, 401K, etc.
- Paid Training
- Parking provided
About the Job:
As a Representative, you will be responsible for handling both inbound and outbound plan sponsor inquiries related to the adoption of the Plan Sponsor website. Plan Sponsors will make contact with the solution center either via email or through the Technical Support Line to ask questions or seek assistance with using the self-service features within the website such as our FastPlay Payroll System or Task Center.
salary: $19 - $26.5 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Bachelors
Responsibilities
Key Responsibilities:
- Resolution of technical issues will be required handling inquires such as troubleshooting login issues or helping with general navigation.
- Proactive calls to plan sponsors who have not yet taken steps to adopt the self-service features.
- Processing inbound web access forms received in our workflow system. The inbound web access forms will require access to establish the proper web roles and enable the features for each plan upon receipt of the form in good order.
What we are looking for in a candidate:
- Customer service skills with the ability to handle inquiries requiring issue resolution
- Knowledge and experience using websites and other technology
- Someone who can quickly learn the self-service features such that they are comfortable helping customers navigate and resolve common problems
- Quick learner and self-motivated individual who is energized by helping others
As an ideal candidate you will have:
- A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field)
- Two years of solid work experience in a service related field. Call Center, Restaurant, retail, administrative, hospitality, etc.
- Deliver friendly customer service while talking on the phone and working through computer systems simultaneously
Skills
- Active Listening
- Customer Service
- Adapting to Change
- Basic Computer Skills
- Data Entry
- Microsoft Office
- Financial Services
- Training
- Empathy
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
