customer service - call center.

Do you enjoy helping people? Our client in Carrollton is looking to grow their team of Call Center Specialists! If you are looking for a fast paced environment, a large company with room to grow, this is a great opportuntiy. This role is temp to hire and starts out pay at $17 per hour. This is 100% inbound calls. This client would like each candidate to bring some relevant experience but most importantly, they are looking for reliability and a positive attitude. Training is two weeks long and will be Monday-Friday, 8am-5pm. Once you have made it through training, shift will be either Monday-Friday, 10am-7pm or Satuday-Wednesday 8am-5pm. If you are interested, please apply directly!

salary: $16.99 - $17 per hour
shift: First
work hours: 10 AM - 7 PM
education: No Degree Required

Responsibilities

• Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information
• Must handle an extremely heavy volume of patient calls and analyze third party information and coverage issues
• Complies with all HIPPA verification procedures to ensure that you are speaking with the appropriate party prior to providing information
• Maintains and adds to personal knowledge by keeping informed of policy updates to regulations and procedural changes and attending meetings and seminars, to effectively carry out assigned duties
• Reviews all memos,  policy updates and procedural changes as they are distributed by the supervisor, to ensure current procedures are followed
• Promotes Patient Centered Care Concept throughout the organization
• Participates in any on-going in service training to ensure a clear understanding of departmental procedures as it relates to all service lines

The essential functions of this role include:

working in a smoke free environment

working weekends

Skills

Call Center

Telephone Etiquette

Empathy

Typing Skills

Active Listening

Basic Computer Skills

Interpersonal Sensitivity

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.