customer solutions specialist.

Ready to join the Securities Industry? Do you enjoy collaborating with members, answering questions, and educating others? We are a Fortune 100 Company in the financial services industry, dedicated to delivering exceptional customer service and support to our clients. Our team is comprised of talented and passionate individuals committed to excellence and innovation. We are looking for dynamic Solutions Center Representatives to join our team and help us maintain our high standards of customer satisfaction. The Details:

• Start Date: 2/3/2025
• Location: 1000 Yard Street Grandview Heights, OH
• Hybrid work schedule (2 days in office and 3 days work from home)
• Parking will be provided
• Compensation: $19/hr 

About the Job:

As a Representative, you will provide extraordinary care to members, partners, plan sponsors and investment professionals. You will understand high level product/plan and regulatory requirements to analyze and resolve general account plan fees or plan inquiry questions will be key to success. Additionally, you will effectively interpret and articulate the company's marketing strategies when communicating with customers.

APPLY TODAY!



salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 8 PM
education: Associate

Responsibilities

• Respond promptly and professionally to inquiries from investment professionals, plan sponsors and members via phone, email, and chat
• Identify and resolve customer issues, escalating more complex problems to appropriate departments when necessary
• Provide accurate information about our products and services
• Document customer interactions and maintain detailed records of inquiries, complaints, and feedback
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received

What you'll have:

• Associate or Bachelor in Finance or Business Administration
• 1+ year of work-related customer service experience 
• Excellent problem solving, multi-tasking, analytical, and computer skills
• Verbal and written communication skills
• Ability to efficiently navigate and operate personal computer and all related claims/business software

Pay: $19.00 per hour 

Schedule: Must have open availability to work Monday-Friday between 8 am - 8 pm; Hybrid - 2 days in office (in Grandview Heights) and 3 days work from home 




Skills

Customer Service

Customer support

Call Center

Call Center Support

Active Listening

Telephone Etiquette

Basic Computer Skills

Finance

Series 6

SIE

B2B Business to Business

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.