Are you ready to launch your career in an insurance and financial services company leader in America? We’re looking for motivated individuals with customer service experience for a Solutions Center Representative position that offers the chance to develop your skills in a fast-paced, rewarding environment while providing exceptional customer service. If you're eager to make an impact and advance your professional journey, we’d love to hear from you!
Location:
Hybrid in Grandview Heights, OH.
***2 days in office, 3 days at home
Shift:
Requires open availability Monday – Friday, 8:00am – 8:00pm
***Training will be from 9:00am - 5:30pm EST
Pay Rate: $19.00/hour
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com If this job is not for you, feel free to refer a friend.
What you will be doing:
- Providing extraordinary care to members, partners, plan sponsors, and investment professionals on various topics.
- Understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions
- Analyze issues to determine appropriate solutions, striving for first-contact resolution.
- Educate customers on product features, tax implications, penalties, surrender charges, death benefits, lifetime income, and other plan-related benefits.
- Provide consultative insights by identifying and addressing unstated needs.
- Stay updated on product changes and enhancements through daily communications.
- Document interactions to support customer relationships and deepen engagement.
- Ensure compliance with FINRA regulations, state and local laws, plan documents, and company policies.
The right candidate will have:
- 1+ year of experience in customer service, sales related occupations
- Undergraduate degree in finance, business administration, insurance, economics, communications preferred
- Experience in financial services, insurance or a related field is highly preferred.
- Ability to comply with FINRA rules and regulations
- Exceptional customer service skills, problem-solving, and communication (oral and written) skills required.
- strong problem-solving abilities with a focus on first-contact resolution
Skills
- Call Center
- financial
- insurance
- Communications Degree
- Communications
- Finance Degree
- finance
- Economics
- Economics Degree
- FINRA
- Customer Service
- Financial Services
- Sales
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
