Are you compassionate, detail-oriented, and ready to be the calming presence in a fast-paced and sensitive environment? Join our Child Advocacy Division as a Front Desk Receptionist, where your role will be critical in supporting children and families navigating challenging circumstances. About the Role
As the first point of contact for our office, you will manage the front desk reception area with professionalism and care. You'll interact with clients who may be under significant stress, ensuring they feel supported and welcomed. This role requires empathy, attention to detail, and the ability to maintain order in a sensitive and secure environment.
Why This Role Matters Our clients rely on us during some of the most difficult times in their lives. As the Front Desk Receptionist, you will be a cornerstone of our support system, creating a safe and welcoming environment for children and families. Your ability to handle sensitive situations with care and professionalism will directly impact the success of our team and the well-being of those we serve.
What We’re Looking For
- Compassionate and empathetic demeanor with a client-first mindset.
- strong attention to detail and organizational skills.
- Ability to maintain professionalism in high-stress situations.
- Basic administrative skills, including filing, record management, and office supply tracking.
- Comfort working in a secure office environment with locked and monitored access points.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Reception and Compassionate Communication:
- Serve as the primary point of contact by answering the main phone line.
- Take detailed messages for case coordinators and medical staff regarding current or past DCF or Sheriff’s Office cases involving alleged child abuse.
- Ensure prompt communication by organizing message pickup throughout the day.
- Welcome clients warmly and provide intake paperwork for their appointments.
- Monitor the adjacent waiting room to ensure a comfortable and calm environment for children and families.
- Engage children with coloring pages or demonstrate the use of the game table during their wait.
- Ensure safety and security by controlling access to the building via a locked front door and secured internal doors.
- Organize and manage filing systems, including tracking and coordinating offsite record storage with Iron Mountain.
- Monitor office supply inventory and initiate orders for the Jacksonville office.
- Provide backup support for other administrative positions within the division as needed.
- Assist with scheduling and organizing events, ensuring proper arrangements for meeting spaces and necessary resources.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
