salary: $16.99 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Answer inbound/make outbound calls and assist caller/customer with requests.
- Investigates problems using computer systems, databases, and established procedures.
- Contacts customers with solutions, obtains further information or triages call to appropriate party.
- Interacts with customers in support of program requirements, adheres to clearly defined tasks, applies foundational understanding of patient support programs, and provides a positive customer experience.
- Develops working/foundational knowledge of commercial and public insurance plans and benefit structures (e.g., Prior Authorization) to support customer interactions.
- Adheres to all client and company standards for observing and reporting patient safety and privacy policies
- Assist with navigation of a customer/stakeholder account and tasks associated with their role.
- Escalates individual telephony and technical issues affecting client/caller interactions with program in a timely manner to supervisor.
- Adheres to contact center performance metrics, departmental guidelines, and specifically outlined detailed policies and procedures, to support overall service levels.
- working in a smoke free environment
Skills
- Call Center (1 year of experience is preferred)
- Basic Computer Skills
- Typing Skills
- Verbal Communication
- Written Communication
- Customer support
- Health Information
- Benefits
Qualifications
- Years of experience: 0 years
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
