If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced setting, we encourage you to apply. Submit your resume and a cover letter detailing your experience and qualifications to jenn.eng@randstadusa.com.
Join us in driving customer satisfaction and contributing to the success of our manufacturing operations!
salary: $23 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Order Management: Process customer orders, track shipments, and update clients on the status of their deliveries.
- Issue Resolution: Handle complaints and concerns by providing effective solutions and escalating issues when necessary.
- Account Maintenance: Maintain accurate and up-to-date customer records in the company's database.
- Product Knowledge: Develop a deep understanding of our products to provide accurate information and guidance to customers.
- Collaboration: Work closely with internal teams such as sales, production, and shipping to ensure customer needs are met.
- Reporting: Prepare regular reports on customer feedback, common issues, and suggestions for process improvement.
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Call Center Support
- Client Service
- Customer Relations
- Customer support
- Basic Computer Skills
- Basic Software Skills
- Adapting to Change
- CRM
- Typing Skills
- Customer Service
- ERP
- CUSTOMER ORDERS/SALES
- Industry Representative
- Phones
- Emails
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
